Frequently Asked Questions
Are Passions 4 You products made to order?
Yes. Our apparel is produced to order, which helps us create each piece for the order placed rather than holding large amounts of finished inventory.
How long does production take?
Most apparel orders are typically prepared for shipment in about 4–7 business days during normal periods. During high-volume seasonal periods, production may take about 9–12 business days. These are estimates, not guarantees.
When does shipping time begin?
Carrier transit time begins after production is complete and your package has shipped. Shipping options and rates are shown at checkout.
Will I receive tracking?
When tracking is available, it will be sent to the email used at checkout after your order ships. Tracking can take approximately 12–24 hours to begin updating after a shipping label is created.
Can I change or cancel my order?
Email kjohnson@passions4you.com as soon as possible with your order number. We will try to help, but changes and cancellations cannot be guaranteed once production begins.
Can I correct my shipping address?
Contact us immediately if you notice an address error. Address changes may only be possible before production progresses too far, so please review your shipping information carefully at checkout.
Can I return a shirt because I ordered the wrong size or changed my mind?
Because our apparel is made to order, we generally do not accept returns or exchanges for buyer’s remorse, including selecting the wrong size or color or simply changing your mind. Please review your selections and available sizing information before ordering.
What if my item arrives damaged, defective, misprinted or incorrect?
Email us as soon as possible with your order number and clear photos of the issue. When relevant, include photos of the packaging and shipping label as well. We will review the claim and, where it qualifies, arrange a replacement or refund.
My tracking says delivered, but I can’t find my package. What should I do?
First check the tracking details, your delivery area, household members or neighbours, and contact the carrier if appropriate. If the package still cannot be located, email us with your order number and tracking information so we can review the situation.
How do I contact Passions 4 You?
Email kjohnson@passions4you.com. For order questions, please include your order number.